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We require PSN details (email and password), also your account should have at least 300,000$ (three hundred thousand dollars). If you don’t have enough money — sell something or buy shark card for 5$ otherwise we can’t do the service.
Make sure that you have provided correct email and password, make sure you have disabled 2-Step Verification if you are using it, there is an instruction:
How to Deactivate 2SV from Your PS4™ Go to Settings > Account Management > Account Information > Security > 2-Step Verification > Status. From the drop-down menu select Inactive > Confirm